How to Enable Tracking Notification using ReachShip?

This guide explains how to enable tracking notifications using the ReachShip  Multi-Carrier Shipping Solution. Tracking notifications help keep your customers informed by automatically sending shipment tracking details once orders are shipped. 

By enabling this feature, you can improve transparency, reduce support queries, and deliver a better post-purchase experience.

About ReachShip

ReachShip is a powerful multi-carrier shipping solution designed to simplify and automate eCommerce shipping operations. It supports multiple leading shipping carriers such as USPS, UPS, DHL, FedEx, Australia Post, and Sendle, allowing store owners to compare rates, create shipments, generate labels, and manage deliveries from a single dashboard.

ReachShip is compatible with popular eCommerce platforms, including WooCommerce, Shopify, Wix, and Magento 2, and also supports custom-built stores through flexible integrations. With features like shipment automation, real-time carrier rates, centralized tracking, and pickup schedules, ReachShip helps businesses streamline fulfillment, reduce manual effort, and deliver a reliable shipping experience at scale.

Tracking Overview

Shipment tracking plays a critical role in the order fulfillment process. Customers expect timely updates about their orders, including shipment status and delivery progress. Tracking notifications help:

• Keep customers informed about their shipments in real time
• Build trust and improve the overall shopping experience
• Reduce “Where is my order?” support tickets
• Ensure transparency across multiple carriers and shipments

With ReachShip, tracking notifications are automatically triggered once the shipments for an order are created, ensuring customers receive complete and accurate tracking information without any manual effort.

Now, let’s see how the ReachShip Multi-Carrier Shipping Solution simplifies the entire tracking process for your eCommerce store.

Enable Tracking Notification Using ReachShip

To enable tracking notifications, first make sure your store is added to ReachShip. You can add a store by navigating to Settings → Stores in your ReachShip account.

While adding a store, make sure to provide:

• Store Reply-To Email, the email address where customers can send replies to tracking notifications
• Store Image/Banner used for branding and personalization in tracking emails

Please make sure to add your Store Reply-To Email (the email address where customers can respond) and Store Image while adding a store.

Custom Stores in ReachShip

ReachShip also supports adding Custom Stores for managing shipment tracking notifications more efficiently.

When creating a custom store, you will find two Store Type options:

• ReachShip
• Third Party Store

Select ReachShip if the orders and shipments are created directly from the ReachShip dashboard. Select Third Party Store if the shipments originate from external platforms.

While configuring a custom store, you will need to provide:

• Store URL
• Store Name
• Store Reply-To Email
• Store Image/Banner

Once all the required details are added, click Save Settings to complete the custom store setup.

To learn how to add a specific eCommerce store, refer to our Knowledge Base.

Free Plan Users

Once your store is added, go to Settings → Shipper Settings → Tracking. Here, click on Enable Email Notification to activate tracking emails.

For Free plan users, tracking emails can only be sent using the Default ReachShip Email. These emails will be sent from track@reachship.com.

Once you click on the default option, a pop-up will appear. Click Confirm to proceed.

Once confirmed, email tracking notifications will be enabled successfully. You can disable this option at any time if needed by clicking on Deactivate. 

ReachShip also allows you to send test emails to verify how the tracking email appears to customers.

To send a test email, click on Send Test Email, enter the email address where you want to receive the test message, and then click Send Email. 

Please note that you can send up to 5 test emails per day.

Below is a sample tracking email showing how shipment details will be shared with customers.

Pro Plan Users

In addition to the default email option available in the Free plan, Pro plan users can enable Custom SMTP Configuration to send tracking emails through their own email server.

After selecting Custom SMTP Configuration, you can choose your email provider from Google, Outlook, or Other SMTP.

If you select Google or Outlook, a pop-up will appear asking you to choose your platform and store. Select the required details and click Connect to complete the setup.

If you choose Other SMTP, a configuration pop-up will appear. Here, enter your platform, store, SMTP host, port, username (email address), and password. Select the appropriate TLS/SSL option, then click Validate and Save to finish the setup.

Once configured, email tracking notifications will be enabled. You can also send test emails to preview the notification or disconnect the email account at any time.

To send a test email, click the email icon, enter the email address where you want to receive the test message, and click Send Email. 

Please note that you can send up to 5 test emails per day.

Below is a sample tracking email showing how shipment details are shared with customers.

That’s it!

From now on, whenever a shipment is created, your customers will automatically receive a tracking email notification.

Email Templates

ReachShip also provides built-in Email Template management for shipment tracking notifications, allowing store owners to control how tracking emails are presented to customers.

To access this feature, navigate to:

Settings → Shipper Settings → Tracking → Email Templates

Here, you can manage, preview, and customize tracking email templates based on your subscription plan.

Free Plan Users

Free plan users get access to the Default Template – Free, which is a pre-designed system email template provided by ReachShip.

Using this template, tracking notifications will be automatically sent to customers whenever shipments are created. The template can also be previewed before use to check how the email appears to customers.

In addition, ReachShip allows Free plan users to send test emails to verify the email layout and shipment details before enabling them for live orders.

Please note that customization options are not available in the Free plan.

Pro Plan Users

Pro plan users receive additional flexibility and branding capabilities for tracking notifications.

Along with the Default Template – Free, Pro users also get access to the Default Template – Pro.

Additionally, Pro users can create fully customized email templates using the Create Custom Template option. This allows businesses to personalize tracking emails according to their own preference.

This helps businesses maintain consistent branding throughout the post-purchase experience and improve customer engagement.

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