Frequently Asked Questions
1. How to start a ReachShip account?
Starting a ReachShip account is extremely easy. Simply follow the straightforward steps on our website to set up your account in no time. For a detailed guide, check out our article here.
2. How can ReachShip be integrated with WooCommerce?
Integrating ReachShip with WooCommerce is seamless thanks to the dedicated ReachShip plugin. Visit the “Integrations” section on our website for step-by-step guides on how to connect your specific platform with ReachShip.
3. Which shipping carriers does ReachShip support?
ReachShip supports a wide range of major shipping carriers to streamline your logistics. The supported carriers include:
DHL, Australia Post, UPS, USPS and FedEx.
By integrating these carriers, ReachShip ensures you can easily print labels and track shipments, making your shipping process efficient and hassle-free.
4. Is ReachShip free to use?
ReachShip offers a free Starter Plan that renews every 30 days, allowing you to print up to 50 labels per month. For access to additional shipping APIs and higher label printing limits, consider upgrading to our Pro tier. For more information, please visit our pricing page.
5. How do I upgrade my ReachShip plan?
To upgrade your ReachShip plan, log in to your account and navigate to the “My Account” section. From there, go to “Subscriptions” and select the plan that best fits your needs. Follow the prompts to complete the upgrade process.
6. What payment methods does ReachShip accept?
ReachShip offers flexible payment options for your convenience, including credit and debit cards processed securely through Stripe.
7. Can I cancel my ReachShip subscription?
Yes, To cancel your ReachShip subscription, simply log in to your account and navigate to the “My Account” section, then select “Subscriptions.” Follow the easy instructions for cancellation. Please note that any remaining balance is non-refundable.
8. Can I downgrade my ReachShip plan if my business doesn’t need the current plan?
Yes, If your current ReachShip plan no longer fits your business needs, you can easily downgrade. Simply log in to your account and navigate to the “My Account” section, then go to “Subscriptions” and choose the downgrade option. Follow the prompts to complete the process. Please note that changes will take effect from the next billing cycle, and downgrading may impact the features and services available to you.
9. What should I do if I encounter an issue with ReachShip?
If you encounter any issues with ReachShip, we’re here to help! Visit our support page and submit a ticket for prompt assistance.
10. Are there any guides or tutorials available for ReachShip?
Yes, ReachShip offers a variety of guides and tutorials to help you get the most out of our platform. Visit our Resources section for detailed instructions and video tutorials.
11. Are there any hidden fees?
No, ReachShip is transparent about its pricing. All fees are outlined on our pricing page.
12. Is there a limit to the number of integrations I can set up?
No, ReachShip does not limit the number of integrations. You can integrate with multiple carriers as needed.
13. What support options are available?
ReachShip offers multiple support options, including email support and a comprehensive knowledge base. For immediate assistance, visit our support page.
14. What happens if I exceed the label limit on the free plan?
If you exceed the 50-label limit on the free plan, you will need to upgrade to a Pro plan to continue printing labels.