How to Troubleshoot ReachShip WooCommerce Multi-Carrier Plugin?
This article provides step-by-step instructions to troubleshoot ReachShip WooCommerce Multi-Carrier Plugin.
Enable Debug Mode
To troubleshoot the plugin, the first step would be to enable debug mode. This will provide you with additional error messages and logs that can help identify the cause of the issue. The debug mode can be helpful in troubleshooting specific errors or communication problems with the carrier’s API.
To enable the debug mode, navigate to the WordPress Dashboard > ReachShip > Settings > General Settings.
Enable the Debug Mode button. Check out the screenshot:
Upon enabling the debug mode, click save changes.
Request and Response Information
Once the debug mode is enabled, the troubleshooting data including the request and response information are available in the browser console. To access the browser console, click right on the cart page and click Inspect > Console or use the shortcut Ctrl+Shift+C > Console.
On the console tab, you can view and analyze all the requests and responses sent and received by the ReachShip plugin as soon as a product is added to the cart.
Check out the screenshot of the rates request:
Check out the screenshot of the rates response:
All the requests and responses sent by the plugin will be registered under the console tab under inspect element.
This is how you can troubleshoot the ReachShip WooCommerce Multi-Carrier plugin.
If you have any questions, feel free to reach out to the ReachShip Support team.